Receptionist

Greet all guests of Hamilton Parker Company in a professional manner, whether on the phone or in person. The Receptionist must reflect and represent Hamilton Parker’s core values,
H.E.A.R.T. (History, Enthusiastic, Adaptive, Reputable, Team-oriented).

Responsibilities:

• Provide excellent customer service to customers in person and on the phone.
• Treat showroom as your home, you are the host and customers are your guests, make them feel comfortable and welcome.
• Answer all incoming calls within three rings. Answer questions, transfer calls to correct extension.
• Greet all showroom guests, learn names of repeat guests, direct all guests to appropriate section of the showroom.
• Schedule appointments for guests with appropriate staff as necessary.
• Be alert of showroom traffic, who is being helped, who is waiting for help.
• Generate daily, weekly, and monthly reports to management.
• Keep coffee bar stocked and cleaned-invite customers to use.
• Set up TV in playroom, turn on other showroom TVs.
• Clear all general voice mail from system and direct to appropriate staff.
• Keep track of sales staff to adequately page for assistance.
• Use paging system to request assistance from sales staff.
• Light cashier duties as needed.
• Additional duties as assigned by management.

Skills & Abilities:

• Microsoft Word, Excel and Outlook.
• Typing and general office equipment.
• Strong communication skills with attention to detail.
• Ability to multi-task.
• Ability to work effectively with all levels of personnel.
• Ability to prioritize workload and effectively work with little supervision

Education & Training: 

High school diploma or equivalent
Customer service background a plus.

We Offer:

• Medical
• Dental
• Vision
• 401(k) with company match
• Employee assistance program
• Company paid life insurance, short-term disability, long-term disability
• Generous paid time off
• Employee Discounts
• Volunteer Time Off

Pre-employment Tests:

• Drug Test
• Background Screening