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FAQs and Website Features
Designed to inspire and simplify your project planning. Explore our inspiration gallery, use advanced filtered searching, easily schedule appointments, and so much more.
QR Codes
We’re excited to help you bring your ideas to life with ease and efficiency. Starting with updates to our QR codes, we’ve made it simpler than ever to access detailed product information. When you use our website to scan a QR code on one of our showroom items, you’ll be sent directly to the product details page. This means you can instantly view specifications, pricing, and availability right from your smartphone or tablet. No more searching or guesswork—just quick and easy access to the information you need to make informed decisions. This enhancement is part of our commitment to providing you with a seamless and enjoyable shopping experience.
Inspiration Boards and Gallery
Streamline your design journey with endless inspiration at your fingertips! Find a product you love? Create a personalized inspiration board for your next project and easily share it with your designer before your next appointment. Our inspiration gallery is the perfect space to explore and admire stunning projects, sparking creativity and helping you visualize your dream designs. With these tools, you can seamlessly plan and collaborate, ensuring your vision comes to life just the way you imagined.
Advanced Filters
Whether you have a particular shade in mind, a preferred brand, or a distinct style, our filtering options let you narrow down your choices effortlessly. You can even search for Designer’s Choice items, Budget Friendly options, and Featured Products, ensuring that you discover the best selections tailored to your needs. With these powerful tools at your disposal, finding the perfect products for your project has never been simpler or more efficient.
Schedule Appointments
Now you can schedule an appointment with one of our designers to ensure you get the dedicated time your project deserves. This convenient feature is available across all product categories, making it easy to plan your consultation around your needs. Whether you’re embarking on a major renovation or a small update, our expert designers are here to help bring your vision to life. Please note, we currently do not schedule appointments for Saturdays or for installation services. What to know what the next steps are once a showroom appointment is booked? Read more details on our blog.
Request A Sample
Find a product you like and want to see it in person? Or are you looking for items for project submission? Our team is ready to help! You can easily request a sample online and pick it up at one of our showrooms. If you’re an established customer, one of our outside sales members can even drop it off to you. This ensures you have the materials you need right at your fingertips, making it easier to visualize your project and make informed decisions
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We are constantly working to enhance your experience on our website! Stay tuned for an array of new features coming your way after our initial launch in August 2024.
Here’s a sneak peek at what’s in store:
Order Requests: Effortlessly submit and manage order requests through our website, making your purchasing experience smoother and more efficient.
Accessory Items: Explore a comprehensive selection of accessory items to complement your purchases, including:
Setting Materials
Grout
Sand
Trims
Heated Floors
Shower Systems
Logs/Fire Features
Garage Door Openers
And much more!Additional HP Outlet Features and Products: Discover a wider range of features and products available through our HP Outlet.
Personalized Pricing: While we currently share Retail Pricing, personalized pricing options will be available soon to better cater to your specific needs.
Viewing Invoices and Paying Online: Enjoy the convenience of viewing and paying your invoices directly on our website.
Additional Dealer Portal Features: Experience enhanced functionality and exclusive features designed specifically for our valued dealers.
We’re dedicated to continuously improving our website to better serve you. Stay tuned for more updates and features. Thank you for your continued trust and business. We’re thrilled to embark on this journey with you!
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Is the price that shows my pricing?
Hamilton Parker has different pricing levels based on the type of trade professional and account you hold. If you have signed up on our website to be a user and went through the approval process by our internal team, the price indicated on our product pages should be an accurate reflection of your pricing. If you feel there is an error, please contact your assigned sales representative to discuss this further. Retail pricing is the default pricing shown to all.
Can I change my Username and Password?
Once you create a username you are unable to change it. If you forget your password you can send yourself a password resent link to the email your account is registered through.
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Can I order samples from the website?
Yes, you can request samples from our product pages by clicking request samples. Our approved account holders get this service free of charge. On select products, we offer samples at zero cost.
There are some limitations on product samples due to price, size, manufacturer location etc. Often times sample chips are shown for tile at approximately 4”x4” in size, or a cut piece is given. Masonry items are often shown on a “hand board” or by one single piece. We may include multiple pieces depending on variations in the product. If a full-size piece is needed, it may require a minimum purchase depending on manufacturer requirements and inventory levels.
We encourage sampling or seeing products in person before buying. Product texture and color is challenging to see on screen or printed in a catalog. By taking a physical piece home or seeing in the natural light of our showrooms, it gives you a better indication of the color, texture and variation.
If able, we encourage our customers and guests to return samples once finished. This allows us to cut down on waste, time and resources.
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Can I use the QR codes in the showroom?
Once you have found an item in our showroom you want to learn more about use your mobile device to go to our website. Then select the QR scanner to the right on the search bar. Once you scan the QR code you will be taken to the product page on our site. This page will provide additional information on the product such as a description, lifestyle photos, additional colors and sizes available, stock or special-order indicators, material calculator and pricing.
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Why isn’t a service or item available in my area?
Some of our products and services have territory restrictions therefore, it may not be available in your area. We offer installation on masonry veneer, fireplaces and garage doors. If you are interested in a product or service and want to know more details visit our locations page. For more specific details view our manufacturers page to learn about all of our partnerships.
Can I schedule a delivery?
We offer delivery services throughout Ohio and arrange for truckload and less than truckload deliveries for areas outside of Ohio. There are fees associated with each type of delivery based on customer level, location, frequency and size. Please contact us if you need delivery in your area. -
Can I return an item?
We allow returns on stocked items. Items must be in sellable condition up return and not damaged or picked through. Returns must happen within 30 days of purchase. We do not allow returns on special-order items or on our sand and chemical based products. Outlet materials are not eligible for return or refund.
For additional details view our terms of saleWhat is the difference between a quote and an order?
Our team can put together a quote that includes your products and details. Quotes expire after 30-Days unless otherwise indicated. Once you are ready to place your order, our staff can process the order and obtain tracking information if needed and provide an estimated time for pickup or delivery.
For “cash accounts”, the amount due must be paid in full at time of purchase prior to placing a PO with the manufacture or holding material in the warehouse.
Net-30 Accounts, at the time of ordering no payment is due if you are within your credit limit. Once your order is shipped or picked up from our warehouse, an invoice will be submitted for payment. Payment is due within 30-Days or fees may be applied. -
What does stock vs. special order mean?
Whenever you see stock indicated on a product page (screen capture HERE) or a Green Stock Sticker on a product in our showroom (insert picture HERE) this indicates that we have marked this item to be stocked at one or more of our locations. Whereas it is always our goal to have inventory of our stocked items we sometimes may be sold out and waiting on a shipment from the manufacturer. We may also not have enough inventory to fulfill large purchase quantities which requires additional ordering.
Special-Order items simply mean, we do not have a stocking program in our warehouse for this SKU. There are some instances where we have inventory of something that is not a stocking SKU, this could happen for multiple reasons. Though in most cases ordering this material requires a PO to be placed with the manufacturer to fulfill the order. Special order material may come on a regular “trucking schedule” and be here the same week of ordering. Materials may also come from across the country or overseas which could lead to longer lead times from the manufacture. Lead time estimates will be provided by your sales representative.
Can I purchase a product not listed on your website but offered by a manufacturer you carry?
We can likely place a special order for you. Since we partner with multiple manufacturers, we cannot display every available option on our website. We focus on showcasing trending and popular items based on our manufacturers’ recommendations. Our website features stocked items, nearly every SKU in our showrooms, and products highlighted on our brand page through Material Bank. We are continually expanding our online SKUs and updating our showroom selections, so please check back regularly for updates.
